Refund & Return Policy

At MyCiter, our goal is to build efficient, seemlessly integrated reference management software for researchers, academics, and students. We want you to feel completely confident in your purchase. This Software Return and Refund Policy outlines your rights and our guidelines regarding cancellations, and refunds for MyCiter software and subscription services.

1. Try Before You Buy: Perpetual Free Tier

We strongly encourage all users to evaluate MyCiter before purchasing a paid plan. MyCiter offers a generous, perpetual Free Tier that allows you to:

• Manage up to 50 sources locally with no expiration date or time restrictions.
• Access all 10,000+ citation styles and auto-generate bibliographies.
• Use the desktop app offline and test citation formatting in Microsoft Word.
• Test the WebImporter browser extensions on most popular web browsers such as Chrome and Firefox.

This evaluation model ensures that you can verify full compatibility with your operating system, citation workflows, and research setup before committing financially.

2. Refund Windows for Digital Subscriptions

Because MyCiter delivers immediate digital access to software features and cloud synchronization infrastructure, refunds are governed by the following timelines:

3. Subscription Renewals

Subscriptions renew automatically at the end of each billing cycle (monthly or yearly) until cancelled:

• Annual Plan Renewals: We send renewal notification reminders prior to annual charges. If your annual plan auto-renews and you did not intend to continue, you may request a full refund within 7 business days of the renewal charge date.
• Monthly Plan Renewals: Monthly renewals are generally non-refundable once the billing period has commenced; however, you can cancel at any time to avoid future billing. Any cancellation will take effect at the end of the current billing period and you will be able to use your subscription until that date.

4. Technical Issues & Unresolved Defects

If you experience a critical software defect, persistent cloud synchronization failure, or blocking operating system incompatibility that our technical support team is unable to resolve within 7 business days, you will be eligible for a full refund of your current billing period, regardless of standard time limits.

5. Cancellation vs. Refund

You can cancel your subscription at any time without having to contact support:

• Navigate to your Account Dashboard and select “Manage Subscription”.
• When you cancel, your paid subscription will remain active until the end of your current paid billing period.
• No further charges will be incurred once cancelled.

6. Institutional & Volume Licenses

Institutional, lab, university, and enterprise licenses purchased through direct procurement orders or customized master service agreements are governed by the specific cancellation and refund terms defined in that agreement. For inquiries, please contact your account manager or sales@cunari.org.

7. Non-Refundable Circumstances

Refunds may not be granted under the following circumstances:

• Accounts that have been suspended or terminated due to a material breach of our Terms of Service or Acceptable Use Policy (such as abusive scraping or unauthorized reverse engineering).
• Refund requests made after the expiration of the stated eligibility windows without verified technical defects.
• Discrepancies arising from foreign exchange currency fluctuations or banking/foreign transaction fees assessed by your card issuer.

8. How to Request a Refund

Submitting a refund request is straightforward and hassle-free:

9. Refund Processing Time

Once your request is received, our support team will review and acknowledge it within 1–2 business days.

Approved refunds are credited directly back to the original method of payment (credit card, debit card, or payment provider). The funds typically reflect on your bank or card statement within 5 to 10 business days, depending on your financial institution's processing times.

10. Contact Us

If you have any questions or concerns regarding this Software Cancellation & Refund Policy, please reach out to our team: